I’ve spent some time lately working on a big open letter to Bioware where I was going to explain what I thought they needed to do in order to stop the bleeding. I am not pleased with it. Quite simply it sounds presumptuous and in the end I have no real idea of what is happening behind the closed doors of Bioware.
Then this morning I learn about the tragedy of Battle chicken (part 1 and 2) and my ideas of what to do about the game sound even less pertinent. Any game company that can treat a customer like this makes reconsider even paying for swtor. To be perfectly honest with everyone, at this point I am playing swtor because I am in a guild with wonderful people who I’d follow anywhere, even back to WoW if it ever came to that. If it wasn’t for them I’d be unsuscribing from swtor right now just to show my support to BattleChicken.
What happened is simply unacceptable.
Let me be clear, Swtor has a lot of potential, more so than any MMO I know of right now. But that potential is wasted by numerous bugs and badly thought out features. The GTN is still a mess, Flashpoints are still horribly tuned, the game engine is performing like a dying car and the list goes on.
So instead of the long ass open letter I will simply offer these few comments from a paying customer.
Apologize right now to BattleChicken and do something about your customer service. Also, fix your damn game. We’re six months in and we’re still having unacceptable performance issues as well as numerous bugs and poorly designed features. You know what they are so fix them.
Also, do all of this right now!!! You are in a race against time and if anything the server mergers should be a clear proof that you are losing that race.
The clock is ticking…