I’ve spent some time lately working on a big open letter to Bioware where I was going to explain what I thought they needed to do in order to stop the bleeding. I am not pleased with it. Quite simply it sounds presumptuous and in the end I have no real idea of what is happening behind the closed doors of Bioware.
Then this morning I learn about the tragedy of Battle chicken (part 1 and 2) and my ideas of what to do about the game sound even less pertinent. Any game company that can treat a customer like this makes reconsider even paying for swtor. To be perfectly honest with everyone, at this point I am playing swtor because I am in a guild with wonderful people who I’d follow anywhere, even back to WoW if it ever came to that. If it wasn’t for them I’d be unsuscribing from swtor right now just to show my support to BattleChicken.
What happened is simply unacceptable.
Let me be clear, Swtor has a lot of potential, more so than any MMO I know of right now. But that potential is wasted by numerous bugs and badly thought out features. The GTN is still a mess, Flashpoints are still horribly tuned, the game engine is performing like a dying car and the list goes on.
So instead of the long ass open letter I will simply offer these few comments from a paying customer.
Dear Bioware,
Apologize right now to BattleChicken and do something about your customer service. Also, fix your damn game. We’re six months in and we’re still having unacceptable performance issues as well as numerous bugs and poorly designed features. You know what they are so fix them.
Also, do all of this right now!!! You are in a race against time and if anything the server mergers should be a clear proof that you are losing that race.
The clock is ticking…
Thank you. <3
And it's really a shame that all of this is happened. The potential for this game to be ridiculously out-of-this world is super high. I enjoyed playing. I and my husband were/are both hoping to see it blossom, to watch it improve and grow and become everything it could be.
And then this happened. It becomes not worth the effort and not worth the wait. As I said in my post, it might sound cheesy, but my principles will not let me sit back and let them steamroll me.
Worse, in the comments yesterday, I found out that another player who found my blog has been through the exact same thing–even the emails he received are almost word-for-word like mine. It's just inexcusable customer service.
I greatly sympathise with you. I have also experienced awful CS from the SWTOR support service. Unfortunately their customer support has been outsourced to another country which does not help the situation.
I really hate bad customer service.
Z