I am currently one of your best customers. I’m bored with my current main MMO and I’m open-minded about trying out other games. In short, I am receptive to whatever kind of online crack you are selling and as such, I expect you to do your best to hook me in.
So when I go to your site to download the trial or the game itself, I expect it to be the smoothest experience ever. Easy to access, easy to install and easy to get in. This is the point where you are supposed to put the hooks in me and I want, demand even, that my gaming experience be flawless.
But for some mysterious reasons, I have seen some of you fail horribly at that simple test. In the past few days I’ve been plagued by game downloaders not working, buggy patchers and outright game bugs.
Just to make it clear, my experience of your game is not playing the actual game but rather I have memories of scouring forums for shred of information on how to solve simple issues that prevent me from playing.
How long do you think it takes before I say, eff this!, and move on? I can tell you right now that I am not playing DDO because I simply could not finish downloading the game. Oh but don’t worry, this is not the only game I had to fight.
I do a pretty simple check when I want to install a game. I go to your website and check to see if my system and graphic card is supported. If you say it is then I expect to hit download, then install and then be playing your game. If it’s not working for any reason that’s on you and I will take my money elsewhere.
I hope my letter gets the message across. If I have to fight your buggy install to play a game, chances are I will not play it at all. Please remember this when you sit around a table wondering why your subscriptions numbers are so low.